Refund Policy

Please review our refund terms and conditions.

We provide a **15 Days credit-back guarantee (5-Day refund Policy)** on all Web Hosting packages with the following conditions:

Refunds are limited to one per customer (i.e., multiple services don't qualify or multiple signups).
The money-back guarantee is applicable for **new clients only**. New orders from existing clients will not qualify in our money-back guarantee program.
You can request a refund if you place a cancellation request within the period of days specified by your service's money-back guarantee.

To get a refund, the customer must create a cancellation request from the client area and **open a support ticket**.
Refunds will be processed within **7 working days** through the original payment method. The general processing time is 7–10 working days.

No refund will be processed if your account is in a **suspended state due to non-payment**.
Refunds are not granted to accounts closed due to **TOS violations** or if the user violates the **Acceptable Use Policy (AUP)**.
No refund will be provided if an account is suspended due to **spamming, hacking, or other malicious activities**.
No refund will be made if our team does not find any issue in your hosting plan from our side.
Refunds will not be granted if the service was used **extensively** before the refund request.
**Partial refunds are not available** for bundled services or special discounted offers.
No refund will be provided for services acquired during **promotional campaigns**, unless explicitly stated in the offer terms.
If a client initiates a **chargeback/dispute**, no refund will be issued, and the account may be terminated immediately.
Refunds will not be issued for services that were terminated due to exceeding allocated resources or abuse of server limits.
No refund is applicable on payments made for **overdue invoices**.
Refunds are not granted on **renewal invoices/services**.
No refund will be provided if the client used any **promotional code or offer** during the purchase.

The following products and services are explicitly excluded from the refund policy:

**Domain Registration/Renewal/Transfer.**
**VPS products** will not be refunded if delivered before a cancellation request is made.
Existing product **upgrades or downgrades** will not be refunded.
No refund policy applies for **installation fees, VPS, dedicated servers, SSL certificates, domain privacy, domain names, licenses, or custom software installs.**
If you already have a product and order a new one, the no-refund policy applies; only a **10-day credit-back guarantee** is available.

No refund will be applicable for customers whose services are terminated due to the following:

Hosting **illegal content** such as copyrighted materials (MP3, video, or audio files without proper copyrights).
A domain name that is similar to a trademarked domain/a domain similar to a brand and is engaged in a business providing similar goods or services.
A domain name associated with a hosting service involved in **phishing content/abuse cases**.
Service(s) suspended due to **Email Marketing, Email Abuse, Misuse of our service, Inappropriate/Illegal/Immoral activities, or Account Overuse**.

**Taxes and payment gateway processing fees** are non-refundable.
If a refund is issued, the refunded amount will **exclude any non-refundable transaction fees** charged by the payment gateway.
Any deductions made by third-party payment processors (e.g., PayPal, Stripe, Razorpay) will **not be covered by KGNPAYHOST** in the refund process.

If a refund is issued due to a mistake or duplicate payment, the refund will be processed after verification.
**KGNPAYHOST reserves the right to refuse a refund request** if the refund policy is violated.
**KGNPAYHOST reserves the right to change the refund policy** at any time without prior notice.

Effective from: **6 October, 2025**